We have a contact page where you can find a form to ask questions.

Effective March, 2015: Online, we archive your files and orders for approximately 2 years beginning with March, 2014 online archives. However, we maintain an offline backup of all files for up to 5 years whether you placed an order as a Guest or have a Registered Login.

If you placed an order more than a year ago and cannot find your files online, all you have to do is place another order online requesting an “exact reprint of Order #….”.

** IMPORTANT: We can only reprint a previous order based on the above time periods if you have the order number. We cannot find orders based on names.

If you used the design studio and your artwork is no longer available, you will unfortunately have to create the files again if you need to make changes to the layout. We will try to locate the previous design and follow the layout so your cards will retain consistency and you have provided the original order number associated with the printing.

We strongly recommend you create a login so you can locate order numbers and files for future use.

If you created a design but did not order within 24-48 hours, your files will be deleted from our servers.

Please contact us by filling out our contact form if you require further information about your previous files or orders.

There are three options for designing and customizing a product. First, select a product on the left-hand panel and choose one of the following:

1. Custom Design: Just as the term suggests, go to any of the product pages and select it to open the design studio and use multiple tools to create your own design.

2. Upload Design: If you have your own artwork created (EPS, TIFF, PDF, etc.) you can upload it through this tool. Note that we are offset printing and only accept very specific filetypes.  If you upload files that are not print-ready, you accept all responsibility for any poor printing results that may occur.

3. Browse Design: You can select hundreds of pre-made templates and customize them. We also have 15,000 stock photographs that are free to use with our printing services.

We have various card stocks and different weights of papers available. It just depends on which one you choose.

Our standard card stock is 14pt with MatteAQ (satin shine, not a flat finish). We also have UV (very high shine) and Uncoated (a flat finish).

Many business cards and postcards also have 16PT as an option, and usually it’s a free upgrade.

The type of printing we provide is called “offset” which is traditional high quality press equipment. For small orders (under 500), we will occasionally use smaller presses or digital presses if we do not have enough orders to fill a sheet (gang printing). Also refer to What Printing Method do you Use?

For card products (business cards, postcards, etc.), our standard finish is AQ (Aqueous Coating) which is a medium shine. UV Coating is a very high shine and looks almost like a laminated plastic. Otherwise, please see the product pages for all the various paper and finishing options available.

Yes! If you would like to see what we have printed for other customers over the last 20 years, feel free to fill out a Samples Request form and we will mail them to you. And yes, the samples are free.

You can add up to 30+ items to the shopping cart and shipping is only charged once.

We recommend that after you upload the first set of files, you add your contact information as if you were completing your order, and once you’re in the shopping cart section, you’ll see a button near the bottom of the page that says “Continue Shopping”.

Because the site doesn’t know whether you are ordering the same product or ordering a different product, you’ll have to go to the product list to add your next item (either the Fast Checkout button or the Online Design button), and so on …

Also refer to How to Order for more information on placing orders.

Production and turnaround times for each product can be found on their respective pages, 1) select a product from the list, 2) refer to the calculator on that product’s page, and 3) select the ? icon in the calculator under Turnaround Time.

Note that shipping and transit time is not included in the Turnaround Time. If you are in the GTA (Greater Toronto Area), add 1 day to the schedule for shipping, and for the rest of Canada and the USA, add up to 5 business days to the schedule for delivery.

All schedules, either printing or shipping, is not guaranteed unless in writing by a GFX Printing customer service representative. All information regarding transit time are provided by the carriers directly and in no way is GFX responsible for any delays caused by the carriers.

As mentioned previously, we are offset printing, which is traditional printing on large presses (Heidelbergs, for example), but we are also gang printers. Gang printing is the process of placing 100s of files on a large sheet and colour is considered pleasing (not an exact match). This also means that colours will shift from order-to-order and sometimes even on the same run if you are ordering a number of employees for the same company, i.e. we cannot always guarantee that we can keep all the cards on the same sheet or that “neighbouring files” will be comlementary to your colours. Many times, colours compete with each other, making it impossible to colour match every time.

To learn more about Gang Printing, see this Wikipedia article.

We print on large Heidelberg presses and can only output CMYK files. However, if you have RGB files, we automatically convert them to CMYK for you.

For online proofs, you’ll only see RGB which does not reflect how the cards will print due to the difference in monitors (your equipment) and commercial press equipment (our equipment).

There is no price reduction if your files are Black & White or Greyscale only. We are gang printers and the price is based on you reserving a spot on the sheet, regardless of colours.

We output files at 175 LPI (Lines Per Inch) which is approximatley 300 DPI (dots per inch).

Any online proofs will be standard web resolution at 72 DPI and does not reflect how your product will print, i.e. proofs only show layout, not colour.

If we find any major problems with your files (example, wrong size, where you ordered 4x6 and you sent in 5x7, and the files do not scale proportionately), we may give you an opportunity to provide new files before we print. However, we cannot find every conceivable issue and you are responsible for your own files if they do not print the way you expect them to.

Click here for information on file types and file guidelines.

We use offset printing on Heidelberg presses, which provides the highest quality of print material for both text and images if you supply a minimum of 300 DPI files or Vector files from programs such as Illustrator or CorelDraw.

We also have a digital press for short runs. eg: quantities of 500 or less may be printed digitally if there are not enough orders to fill an offset press sheet. This, however, is quite rare, and only for very tight deadlines will we use a small digital press.

Print previews are not a safe and sure measuring tool for colour accuracy. Colours will be affected by monitor calibration, screen resolution and lighting, just to name a few. Many Pantones (and all RGB colours) shift when converted to CMYK process; in particular all bright blues, including Reflex Blue, will convert to purple. It is the designer’s responsibility to manually tweak all Pantones that are known to have CMYK conversion issues.

If you are converting Reflex Blue or other bright blues to CMYK, you’ll need to reduce the Magenta to less than 75% and then reduce yellow and likely increase black; you’ll have to play around with the ink values until you are happy with the blue. Otherwise, be prepared to get purple output with a straight Pantone to CMYK conversion.

Please make sure all colours are in CMYK mode for colour accuracy and a better quality output.

The fee for us to try to match Pantones or RGB to CMYK is $85.00 per hour, but note that they will never be a perfect match due to all the factors involved in CMYK, offset printing, and gang printing.

Within 10 days of receving your order, you will need to provide a digital photo of the problem for our review and we will investigate it.

If the printing did not pass quality control, we will reprint it for you at no additional charge and within the same production schedule as originally ordered.

We do not provide refunds. No exceptions.

Please refer to our Guarantees & Refunds in our Terms and Conditions for further information, and that you accepted when you placed the order.

The prices on our site are for printing only. If you are in Canada, GST or HST is applicable. Shipping is additional.

No taxes if you are in the USA, but orders over US$200 may be subject to import/custom fees charged directly by UPS (our preferred carrier for shipments to the USA).

We typically ship all orders by Ground (either FedEx or UPS). If you order Rush Printing and/or Rush Shipping, we will make all the necessary arrangements on your behalf, and we will also find the most reasonable method. For example, sometimes UPS Expedited is cheaper than FedEx Priority yet takes the same amount of time — we will arrange it for you seamlessly.

After printing, shipping and transit time is typically overnight within the 416/905 area codes (Greater Toronto Area) which includes all points east and west of the GTA (Niagara, Fort Erie, Bowmanville, Port Perry, etc.). Under good weather conditions, overnight is also possible within the 705 area code (Midland, Orillia, Huntsville, etc.). Transit time is not guaranteed by any of the carriers.

Outside the Toronto, Canada area, shipping can be up to 5 business days to either the east or west coasts (Southern California, British Columbia, Nova Scotia, etc.). Alaska, Bermuda, Hawaii, Puerto Rico and Europe will take longer than 5 business days.

If you are located somewhere in between Toronto and Southern California, shipping is usually within 2-4 business days.

All schedules, either printing or shipping, is not guaranteed unless in writing by a GFX Printing customer service representative. All information regarding transit time are provided by the carriers directly and in no way is GFX responsible for any delays caused by the carriers.

Sorry, we are online only and all orders are shipped.

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Business Cards Toronto Canada
GFX is the Original Business Card Printer Online Since 1993.

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